Track customers that didn't respond to workflows

Our marketing team sends customers emails containing links that take them to a specific page that triggers an Intercom workflow. We’d love to be able to track users that have clicked the link and seen the workflow surface but did not respond to the workflow in the Messenger. In an ideal world, we’d love to the workflow to have the same type of functionality as Series so that we could map branch logic for customers that didn’t respond. This would allow us to insert webhooks or data connectors to take further action.