Track recurring issues across multiple conversations | Community
Skip to main content
Submitted

Track recurring issues across multiple conversations

Related products:Core InboxWorkflows
  • November 5, 2025
  • 0 replies
  • 20 views

I would like to request the ability to group or flag conversations within my inbox. When multiple issues are being tracked at the same time, it would be helpful to have a clear and efficient way to differentiate between conversations or draw attention to specific ones.

A few ideas that might support this workflow include:

  • The ability to create buckets, folders, or group by tags, similar to how you can group tabs in google
  • Color-coding conversations in the UI for quick visual reference.

In the past, we used the ability to title chats as a way to distinguish between different threads, though this was not an ideal workflow. Currently, I use the star feature to prioritize conversations, but this becomes limiting when I need to monitor multiple items simultaneously.

I would love a functionality to organize or visually categorize conversations and improve the workflow to manage active issues.