Track the Intercom Articles traffic on mobile separately from web

Hi @Desislava 

Jennifer here from Intercom
 

At this time, we do not have a report showing the number of users who visited from mobile and the web. But as a workaround, you can set up a workflow based on where they reached out from (web, android, or iOS) and apply a tag, like this 👇🏼

In this way, you can create a custom report and filter it by tags. This should let you view the number of conversations for that, but please note that this will not take into account if the user has sent two conversations. I will pass this feedback on to our Product Team on your behalf too 🚀

Thanks! Does this mean that to be able to track them, they need to have started a conversation? 

@Desislava Yes for the workaround to work

Git it, thanks!