Hello,
I wish that when you are in a view of the tracker ticket in the Inbox, that you could easily see the customer messages that have been sent out about the tracker. For instance, if I message all the cases with some information, I’d like to be able to see that message (or multiple messages sent out) from the tracker ticket view.
Currently if I want to see what the message said that was sent out, I have to click on the customer reports and then select one of the customer reports and then review the conversations throughout to be able to see what was sent.
Let me know if I am missing anything though!
(While I’m making notes about the tracker ticket view, we use the Jira integration, so it would be amazing if I could see the Jira that is linked to these issues from the tracker ticket itself versus clicking into individual cases.)
My work around right now is to copy information into the notes section manually for now.
Thank you.