It would be nice to transfer a call to a team even if it was Outbound. This is especially important because Callbacks are considered Outbound calls and sometimes we need to transfer these to the correct team because the customer called the wrong line to begin with.
Submitted
Transfer Outbound Call to a Team
We have found a limitation in the system:
- On inbound calls, teammates can do 3 transfer types: 1) Transfer to another teammate; 2) Transfer to a team; 3) Transfer to external phone number.
- On outbound calls, teammates can do 2 transfer types: 1) Transfer to another teammate; 2) Transfer to an external phone number.
This feature would be really helpful to ensure that calls and call backs can be transferred.
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