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Trigger a Workflow when a user attribute changes

Related products:WorkflowsTickets
  • April 1, 2026
  • 2 replies
  • 18 views
S

Today, Workflows can’t be started just because a user/ticket attribute changes. It would be really useful to have a trigger that fires a Workflow when a specific attribute is updated (for example, “plan”, “status”, “region”, or a custom attribute). This would let us automate follow-ups, routing, or internal actions based on attribute changes, without needing a customer message or other event.

2 replies

M

I’d like to see that feature and even extend it to other attributes.

For example, we have attributes populated automatically (product category) and I’d like to trigger a workflow if any ticket/conversation match a specific attribute value (eg. create a new back-office ticket when the  category matches a specific product).

    T
    • Tygo Egmond
    • New Participant
    • April 21, 2026

    We’d also like to see this implemented, as well as for conversation attributes.

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