Trigger workflow when conversation is assigned to inbox (by teammate OR workflow) | Community
Skip to main content
Submitted

Trigger workflow when conversation is assigned to inbox (by teammate OR workflow)

Related products:Workflows
  • July 15, 2026
  • 0 replies
  • 0 views

I’d love to trigger a Workflow any time a conversation is assigned to a specific inbox, regardless of whether the assignment was done by a teammate or another Workflow.

Currently, this is already possible when a teammate assigns a conversation to an in box, but not when a workflow assigns a conversation to an inbox.