Trigger workflow when conversation is assigned to inbox (by teammate OR workflow) | Community
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Trigger workflow when conversation is assigned to inbox (by teammate OR workflow)

Related products:Workflows

I’d love to trigger a Workflow any time a conversation is assigned to a specific inbox, regardless of whether the assignment was done by a teammate or another Workflow.

Currently, this is already possible when a teammate assigns a conversation to an in box, but not when a workflow assigns a conversation to an inbox.