For certain processes that have strict regulatory SLAs, it’s important to manage incoming emails as tickets as soon as they are received rather than having this step be manual.
Released
Turn emails into tickets automatically
Discussion ongoing→Under review
Should this be moved to the Implemented section?
+3- Leading the Community @ Fin
Hi
This idea is part of the top 20 most-voted community ideas and as a result, it was shared with the internal team for review and potential consideration. Even though this can not guarantee the implementation, the good news is that it was brought to the attention of the product team. That’s why it got assigned the new label as “under review”. If any further updates appear on that, we’ll make sure to reflect the changes and update the status.
The more upvotes an idea has, the more that indicates that this is a highly requested feature. 👍
I hope that helps!
+3- Intercom Team
Hi
You are correct.You can read on about this here in our Product release news.
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