Unlimited outbound frequency and scheduling messages sent per day | Community
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Submitted

Unlimited outbound frequency and scheduling messages sent per day

Related products:Proactive Support
  • January 7, 2025
  • 1 reply
  • 11 views

I would like to implement an outbound rule for cases where users attempt to make deposits on our platform using any available payment methods. If these deposit attempts fail, the users should receive an outbound message notifying them of the failure and to offer help on the deposit issue.

Currently, the system only allows a maximum of 1 outbound message per day. However, I need the ability to configure unlimited outbound messages per day. This is necessary because users often try to deposit funds using multiple payment methods, and the likelihood of experiencing more than one failed deposit attempt in a single day is high. Therefore, the system should be able to send a notification for each failed deposit attempt without any daily limits.

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • January 13, 2025

Hi ​@Logapriya 

Jennifer here from Intercom

Thanks for this suggestion, I will let our Product Team know this is a feature you're eager for! 🚀