The back-office ticket simply can be created by miss-click or internal procedure might be changed and the ticket no longer needed at all - it would be very useful to have this feature for proper reporting purposes.
Submitted
Unlink/delete back office ticket from a conversation.
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for the suggestion 🙌
We announce new features on the Product Changes page, so I would recommend keeping an eye there.
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