Intercom mobile app is missing some key features, like send a new message (email, sms, (WhatsApp)) like a ordinary email app.
And we use Reusable Workflows quite much in conversation for lead updates that we can start from browser but not from mobile.
Its a hassle to see some messages and cant answer or want to send a new email and we need to wait until the day after when we get in the office to our computer to answer or send the email.
If we would move totally to intercom these need to be added in mobile app. Also the UI would like a update and the Speed .-)
We been using intercom many years now and mobile app has not had a major update, It´s about time!
