Update outbound message title after it's gone out | Community
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Update outbound message title after it's gone out

Related products:Proactive Support
  • June 18, 2025
  • 2 replies
  • 25 views

I often forget to give an outbound message a title before it goes out - then I’m unable to correct my error and give it a title afterwards (meaning it shows in my list as “Untitled”).

I want to be able to change the title at any time, and I can’t see any reason to prevent this.

(My initial error would be mitigated by an unset title defaulting to the subject line, which I know is already a feature request - but even if that was introduced I’d want to be be able to change it.

2 replies

Forum|alt.badge.img+1
  • Active User
  • July 14, 2025

Yes please! Either this or at least a  prompt when I go to set a message live that warns me if I haven’t given it a title.


Paul D
Intercom Team
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  • Intercom Team
  • October 9, 2025
Idea merged into:

All the votes from this idea have been transferred.