It would be VERY VERY helpful if I could update user attributes in the workflows in addition to just conversation attributes. The restriction to just conversation attributes prevent me from creating more intelligent follow up series and other workflows. Users OFTEN create new conversations and when they do that, conversation attributes become useless because they are starting fresh.
I have to create a complex series of tags to accomplish what would be super simple with user attributes.
Submitted
Update user attributes in workflows
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.