Uses the Wait Option after Buttons of reponses on the Bot Workflow | Community
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Uses the Wait Option after Buttons of reponses on the Bot Workflow

Related products:Workflows
  • April 25, 2025
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We noticed that users often stop responding to the bot workflow by not selecting any response button. It is not possible to insert the wait step after the response buttons. This makes it difficult to continue with the Workflow and have the Bot ask if the customer still needs help. In paths that do not have a response button, it is possible to insert the wait and ask. But we really need a feature like ``checking if the customer still needs help`` and if they respond yes, the bot sends the response buttons again or returns to the previous menu or closes. Thank you!