- We rely heavily on macros with attached actions for our day to day operations and regularly attach tags and topics to macros.
- Currently, using macros on the mobile app will only send the content of the macro, and actions attached like adding topics and tags will not happen.
- We lose important data this way, and it adds a lot of manual work to our team to add topics and tags every time they use a macro on the mobile app.
Submitted
Using macros on the mobile app should apply all actions tied to the macro as well as send the content of the macro.
+3- Intercom Team
Hi
Jennifer here from Intercom
I will add this to your list of requests!
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