Ahoy everyone!
It’d be great to have the option to view CC’d addresses in an email thread instead of only having the “To” field visible. Our crew deals with time-sensitive conversations which require confirmation that a user’s response to our outreach includes all participants, but some major email platforms will automatically migrate participants other than the sender to the “CC” field regardless of initial positioning. As an example, a reply sent from Gmail will only allow one address in the “To” field, while a reply sent from Yahoo respects user input and allows multiple addresses in the “To” field.
Our crew currently has to check the raw email data for every conversation and compare it against the participants listed in the right-hand sidebar of the threaded conversation due to these inconsistencies, which results in increased handling time and more potential for error. Adding the CC field into Intercom’s email display would be huge help!