First response time is the single biggest driver of how a conversation lands — but there's no clean way to isolate the conversations that haven't received a first reply yet. They sit inside "Open," mixed in with threads already in flight. The one state that most needs eyes on it is the hardest to see.
The ask: Let me build a view filtered on reply state — specifically "no teammate reply yet." One view, always showing exactly what's at risk of slipping through.
The bigger idea: Don't stop at first reply. Make conversation state a first-class, composable view condition — awaiting first reply, awaiting customer, reopened, no reply in X hours, at-risk/breached SLA. Build the primitive once, and every view a team will ever want comes nearly free, instead of one roadmap ticket per filter.
Why it matters: "Unanswered" stops being something you go hunting for and becomes something you can see, route, and act on instantly. The view that surfaces it today is the foundation for never letting it persist tomorrow.