I could use extra status filters for phone voicemail such as ‘not called back’ and ‘called back’. Take callback request as example with 4 filter options. Voicemail only has 1 which is all. For teammates on call it is efficient to have a view with ‘pending voicemails, action needed’. For Team leads it is good to see for monitoring purpose how many voicemails have been left without with and without taken action.
Submitted
Voicemail status as filter
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