When you filter by 'state' in your messaging, I wish that 'sent' and 'live' were separate states. | Community
Skip to main content
Archived

When you filter by 'state' in your messaging, I wish that 'sent' and 'live' were separate states.

Related products:Proactive Support
  • January 3, 2023
  • 4 replies
  • 15 views

Forum|alt.badge.img+1

When you filter by "state" in your messaging, I wish that "sent" and "live" were separate states.

4 replies

Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • May 22, 2023

Hi @Erin K 

Jennifer here from Intercom

I’m not 100% clear on what you mean here?

Could you elaborate on this so I can pass it on to our product team for you 🏆


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • May 22, 2023
NewDiscussion ongoing

Forum|alt.badge.img+1
  • Author
  • Active User
  • May 22, 2023

Hi @Jennifer K! Sure thing. If I go to “Outbound” and select State is Live as a filter like this:

It also lumps in any messaging that is “sent” but not active. So there’s no way to filter just what is currently active. Plus they both look the same practically so it’s not easy to sift through them. 

 


Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • October 22, 2024
SubmittedArchived