When creating workflows, it would be helpful to have the option to use both AND & OR. When trying to filter by something like Categories for tickets, I might want categorys is: Feature Requests OR bugs, but there is other logic that needs to be applied, such as AND ticket type:customer AND state:resolved.
If I did Category: Feature Request AND Category: Bugs, this would break the logic and nothing would apply to the workflow.
This flexibility would be a huge help!
Hey Erika,
I think what you need is already possible when you create the workflow and select the audience. You can cet it as custom and then create different audience rule. The audience would be :
Each point is an audience rule, the first one you set different condition with a OR so the category can be one you would like, and after the AND with ticket type and ticket state.
I’m using a lot the custom audience this way and it’s working really well.
Hey Erika,
I think what you need is already possible when you create the workflow and select the audience. You can cet it as custom and then create different audience rule. The audience would be :
Each point is an audience rule, the first one you set different condition with a OR so the category can be one you would like, and after the AND with ticket type and ticket state.
I’m using a lot the custom audience this way and it’s working really well.
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