We are testing out using the Intercom ticket system for customers to easily track issues with the app.
We currently have a workflow setup that will funnel users issues, and if it requires a ticket, it will send the customer a ticket to fill out.
One issue with this, is we can’t do any workflow actions when the customer completes the ticket. This means we have to send the ticket, and continue the workflow without knowing if they have completed the ticket or not.
We would like to be able to continue the workflow based off ticket completion, just like if the customer clicked a reply button, or did another action that continues the workflow.
