Workflow improvement - "When customer visits a page" | Community
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Workflow improvement - "When customer visits a page"

Related products:Knowledge & Help CenterWorkflows
  • July 29, 2026
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On the workflow “When customer visits a page” it is not possible to make the first step be a Branch. This prevents us from having one workflow that can detect a customer’s language and provide the Help Center articles in their respective languages. Since the Message step is static, any article that is added in that step will remain on the language it was selected in. This means that, even if the workflow auto-translates to the customer language, the articles will remain in whatever language they were set as. Currently, the only option to prevent this is by creating a workflow in each language, which is not ideal