I’m setting up a workflow for support related phone calls. I like the Reply Options feature, it works well to help direct our callers to the right department. It would be helpful for me if I could specify a default option that gets chose if there is no input from the caller. Something like “Press 1 to setup a callback or wait on the line for the next available specialist” would be helpful for the specific screenshot example I attached.
Another option that might be useful is one for repeating the menu. At the very least, a timer to have the options listed again would be nice. Something like, “press 5 to hear these options again” would also be useful. Currently, there is a “start over” option, but that takes the caller back to the beginning of the workflow itself.
Thank you!
