It would be great to have workflow to send client a message when he waits in queue with enabled ballanced assigment. Something like "we're quite overloaded today, but we will be back to you asap"
Submitted
Workflow to send message that we're overloaded
Seria muito útil está opção, tendo em vista que ela é primordial para satisfação do cliente, e em outras ferramentas é um item básico.
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