The “If teammate changes the conversation team assignment” workflow trigger only works team assignment changes on conversations. It will be ignored if a teammate is assigned or if used with tickets.
We’d like to see a workflow trigger that will fire whenever a conversation or ticket is assigned to a specific inbox or inboxes. Certain escalation or product teams may have specific SLAs or workflows. It would be helpful to be able to fire them when a conversation or ticket moves to a specific team inbox.