Hi Product Team - I would like to request a feature in the new Workforce feature of Intercom under Forecast, I can only select chat, email, Android App, and iOS App. I would like to request if we can include phone data as well. As most of the employees are both handling calls and chats. It will be easier for us to forecast the number of staff if our operational structure is like that. FIN AI advise to extract the call numbers in Reports, but I think it will be easier to forecast staffing if we can tick both calls and chats. Thank you!
Submitted
Workforce Feature Request
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