Intercom Product Area

I noticed that gmail strips out whatever styles are included in the style tag with the data-premailer=”ignore” attribute. Is there anyway to send emails without it being needed. All my styles are already inline I don’t need them to be moved for me. 

Hello!  I’m wondering if anyone knows why there might be a delay in custom attributes being updated to a “true” status/how long it takes to process. I’m using this to form a rule and currently the delay in attribute updating within intercom is 6+ hours which isn’t ideal. Thank you! 

We have Custom Attributes for users, to link them to their respective companies. When you click the attribute, is there a way to make the company information appear in the same tab, currently it opens a new tab.

 Hey All! I have extracted the conversation data using Intercom REST API (link) to our data warehouse. The use case is that I want to build a First response time (Bot inbox time excluded) metric from the Intercom reporting in our tableau report. However, we are not sure which fields to use for the calculation. I do have a field named  time_to_admin_reply but it includes bot inbox time. Additionally, I am not extracting conversation parts as it is very time-consuming. It would be great if anyone could help me with this. Also, let me know if more information is needed. Thanks in Advance.

Hello,I have a workflow that triggers a message when a user sends any message out of office hours.The problem is that sometimes a teammate responds to tickets out of office hours, so i would like not to trigger this workflow when this is happening.I noticed that in the audience rules there is one called “Last teammate reply”, that is a conversation attribute, but it can be set only in the scale of the days. So if want to set it like “Last teammate reply was less than 1 hour ago”, I couldn’t do it.¿Is there a way to make this audience rule work in the scale of hours and not days?Thanks in advance

 For outbound emails, can I set up a custom domain that is owned by someone who is not a part of my organization and does not have an Intercom account?We have a customer who is using a whitelabeled version of our product. We want emails to come from their domain, not ours. I've added the customer's domain as a custom email, but when the customer tries to verify, they are asked to create an account in Intercom. How can we set this up without having the customer be part of our workspace?

UPDATE:I got a reply from Intercom. Apparently, the email address is a unique identifier for users. This means you can never change that. Which as a result means that leads that enter the system via Messenger will end up with whatever email address they entered, and we have to manually create new users with the correct information.---I created a workflow where we request some information from possible leads.However, we want them to use their business email address, not some hotmail, gmail or other general mail address.To accomplish this, I have a branch which checks the email domain and if it is one of the non-wanted email domains it will go back to ask for the business email address again and again until it is correct, or the customer decides to leave.To my surprise it seems you're not able to retype an email address once you entered that. All other fields are fine, name, company etc., but someone decided that once you enter an email address, you have to stick with that?Is there a way

Hi, is there an option to export certain articles from our intercom article help center?kind regards

Guys, we have the following problem in the chat integration: We are a SaaS e-commerce platform, so we want to use chat for non-logged-in users (leads) and users logged into your store dashboard (users). For logged in users we are sending the account data to Intercom (email, telephone, name, company name). The problem is a cookie that intercom stores in the user's browser and is stored for a few days. We have merchants with more than one account on our platform and when they enter both accounts the data is exchanged within the intercom. The name of account A goes to account B, in the company of account A a user is created with the data of company B. How can we solve this problem?

We’re encountering a TypeError in the Intercom script at https://js.intercomcdn.com, specifically:TypeError: Cannot read properties of undefined (reading 'readAt') This issue affects some users intermittently. Can you please investigate or advise on a fix?

Hello Intercom Team,I’m facing an issue with loading the Intercom messenger in my SvelteKit web app. Sometimes, the messenger in both the local environment and the deployed environment gives an error and it does not showing up, also in firefox it does not work at all: Uncaught TypeError: Cannot read properties of undefined (reading 'parentNode') at s (index.YkDx8vIC.js:2:4217)layout.svelte: (run only in client side) <script lang="ts"> import '../app.css'; import '../fonts.css'; import { Toaster } from '$lib/components/ui/sonner'; import { onMount } from 'svelte'; import { browser } from '$app/environment'; onMount(async () => { if (browser) { const { Intercom } = await import('@intercom/messenger-js-sdk'); Intercom({ app_id: 'XXXX' }); } });</script>Additionally, I tested it in a normal server-client setup, and it also gives the same error.How can I fix the issue?

When upgrade intercom android sdk from 10.3.0 to 12.5.3, the app package increase 1.5M I only want to support Android 13, but i don’t want to increase the app package.  even when i upgrade to 15.x.x， it increase more! 

When I export the CSV exel file with the NPS responses, the “completed_at” field is often empty.Why does this happen?This does not happen with the similar field “received_at”.Could you help me clear up this doubt?  

i.e. If I have one path, with a message that is split into 3 bubbles, can I delay how fast each of the 3 bubbles shows? they display too quickly and customers often miss the info in the first bubble, esp. on mobile.

I’ve set up a workflow to send an automated message to users when they use keywords related to pricing. I only want the message to send one time in the conversation. If the user responds then the price message is sent again. How can I change this?

Hey there, we’re trying to redirect from our old helpdesk URL to the new site on intercom. The slug did contacint an “ü”. We have redirection from:https://help.oursite.com/de/grünhttps://help.oursite.com/de/gr%C3%BCnTo an article on intercom. Redirection (published and everything set correctly) seems not working, it just redirects to oursite.com/deI would have expected a 404 if something is wrong, like when calling help.oursite.com/de/does-not-exist Whats wrong here?BRChristian

Hello! We use zendesk guides for our help center and wondering if anybody was able to successfully install intercom on zendesk guides. So they could gather customer analytics and also launch product tours within zendesk guides.  would love any help or advice ! Thank you! 

We are B2B so it's really challenging to set appropriate wait times without being able to do business days only. Does anyone have any rules of thumb or ways to calculate so that timing makes sense?

When I analyzed my NPS form for the month of June, I noticed that the value shown on your dashboard is 544 "Number of responses", but when I export the exel the "combined" file only shows 478 responses.That's 66 fewer responses.How can this happen?

Hi there, I’m wondering if there is a possibility to create a workflow that will achieve the following? When a conversation is “ assumed resolved” by fin AI - get it re-opened and assign it to an inbox for a human follow-up. By having a human follow-up, I’d like to ensure the answer provided by Fin is what the user was looking for, and I believe it adds a touch to the user experience. It would be even more beneficial when a negative CSAT rating has been provided to the bot by the user. 

Is it possible to publish our knowledge based articles into a subdirectory of our website?I understand it is simple to have a subdomain pointing to our Intercom knowledge base.If we were able to have our articles in a subdirectory, it would help with long tail SEO.Our website uses NextJS.We would need a way for the article title to be the page title, so an iframe might not work.

Hey Intercom Community! I am looking to create a slack automated workflow for any time a new conversation is assigned to a team inbox. Ideally, this slack notification only fires for conversations that are manually re-assigned from one team to other. If the only way to accomplish that is for all conversations, please let me know. I tested this out with the ‘Teammate changes the conversation state’ workflow but this did not work since the conversation status remains ‘open’ during the time the conversation is assigned from 1 team to another. Is it possible to create a slack notification any time a tag is applied to a conversation? we could also use that, but didn’t see how I could set that up.Any recommendations would be appreciated here, thanks and let me know if there are any questions!

When an article is opened in the Messenger and there is an inline banner at the top of the browser, the banner partially hides the article title (see attached image). How can I stop this from happening? ing?

I've noticed that there are ready-made alternative icons for you to add to your article collections. We would like to to add our own branded icons, is that possible?

Hey Everyone,I have a question. We have a few customers that CC everyone humanly possible when they submit an inquiry. They add our support email, several of our employees, several of their employees, sometimes even a kitchen sink (with an email address). Due to this when we reply its chaos. We are currently manually removing the cc’d emails but the communication is very frequent (dozens of times a day). Is there a workflow we can create that IF an email comes from say BOB and his 37 cc’d friends, we can remove those 37 friends automatically before we reply to the inquiry?