Intercom Product Area

Interactive flowchart as opening page of the helpcenter

I would like to be able to structure the helpcenter as the process. Hence i have a standard process. With high -level steps. Underneath these steps are detailed steps, underneath these steps manuals are provided

Scheduling push notification

Want to send a mobile push notification “reminder” to users 30 days after they meet criteria

Outbound redirects

Hey guys, I’m trying to redirect Intercom articles to articles in another help center. How do I do that?

Wait block by trigger

Hi, Is it possible to set up a wait time based on an attribute. More specifically, I have a device-connect date and I would like the next e-mail in my series to be triggered 90 days after this date. How can I achieve this?

Install intercom through Google Tag Manager > array of companies

Hi Everyone, We use Google Tag Manager to implement intercom, via Intercoms own tag template. I’m kinda confused how I should push an array of multiple companies to intercom via tag manager and our dataLayer. Could somebody elaborate on how to get this working? The issue i’m facing is that we don’t know howmany companies a user has on beforehand and the template only allows to send 1 variable to intercom. Or perhaps I’m wrong and there’s another way? Kind regards

Linked ticket/conversation

I am deep diving into the last updates related to Intercom tickets. Indeed, I onboarded the call center team when the ‘Share ticket with customer’ option was present in its first version (see inage below). That way of opening a ticket and sharing it with customer was effective since the call center operator had only to fill the ticket type form, flag the sharing option and create it. Now, after creating a tk., the call center operator has to share it manually and create a linked conversation. Even if it sounds good to keep the tickets workflow and conversation workflow separated, the call center operator has to do three suqbsequent activities for one support request: opening the tk share it with the customer open a linked conversation which is expected to say something. As from our teams structure, the call center operator is only expected to open one request for part of the customer and then the rest of the conversation is in charge of another team. Therfore, how can I take advantage

Is it possible to start an auto workflow by pushing out a message to a user based on a ticket or custom attributes in the bot?

For years we have been struggling with finding a smooth workflow with forgotten items (we are a taxi company). Our main problem is that Intercom doesn't let us connect to conversations easily We can't seem to collect information and automatically send it out to another user (from rider to driver) - we always have to be the intermediary between them creating a LOT of extra steps in the process. With tickets I thought this could make the situation easier but it seems like there isn't really an easy way to pull out the information and use it (for instance Forgotten item, description, driver name). It seems like we actually have to do it manually AND use it in the terribly organized menu on the right side. I tried with both tickets and custom attributes to fill out in the custom bot but nothing seems simple and it seems like we anyway have to manually forward the information via a message to the driver afterwards. (Also link the conversation via notes which seems so manual and unprofession

Product tour within a Post

Hi, I am creating a post and embedding a tour in it but it looks weird. How can I remove these highlighted unnecessary details from the post regarding the product tour? I just want a simple tour button which the users can click on. Currently, it the product appears as a separte feature for my users too.

Users coming through inbox as lead

Almost all users that use our support site/messenger are coming through as leads. Is there a way to amend the qualification rules when categorizing leads vs users? It’s created a loop that I’m not able to figure out.

How do I schedule rules for a welcome email?

I am new to Intercom and am having difficulty scheduling emails to be sent to new clients. I wish to send an email to a customer after they have logged into our site for the first time. The email is currently sat as a draft in Outbound > Messages. The below shows the default rules/frequency and scheduling, but I don’t know what to change it to. I would also need the email frequency to be rolling, so that the email would send automatically to any future new sign ups. Any suggestions or assistance would be great.

Is Survey resent to users who have already responded?

How can I ensure survey is not resent to users who have already responded? I m using a rule where it will sent everyday but I want to ensure it sent only to users who have not responded.

Is it possible to revert to the "old" inbox view for chat?

The new view seriously really reduces the visibility of the things my team needs access to fastest.

Use Intercom Product Tour in Salesforce

Hi Everyone, if there are any possibilities to work with the Intercom Product Tour on Salesforce Lightning pages ? When I start it I have an error “Sorry, we can't load the tools to build Product Tours on your website. Please make sure the Intercom Messenger is installed on the URL you have chosen to build your tour.” I have added the Intercom Messenger on my Salesforce home page and it is displayed correctly but it seems I am missing something, any help would be appreciated. Regards

Returning to a previous bot from which you came

Is it possible to return a user to a different re-useable bot (from which they came)? To give an example: (all re-useable bots) Bot A → Bot X Bot B → Bot X Bot C → Bot X Someone comes through Bot A and chooses an option which takes them to Bot X. Is it possible to give them an option to return to Bot A? Since other people can arrive at Bot X from Bots B and C, is there a way to tell which bot someone originally came from so if they want to return they can do that?

Add Custom CSS in intercom chatbot.

Hey, My self Meet Parmar work as Software developer. I need to apply custom css in intercom chatbot. I inspect chatbot and found class=”intercom-ruskli ” in that particular class need to apply css. also how to append custom css in chatbot.

Problem with Tooltips not loading on a dynamically generated page.

Got a problem that I would appreciate help with - it seems like Intercom is loading 'too fast', specifically for tooltips on my site. I can build a tooltip, but when I preview/test it, Intercom has already loaded and errors out, telling me the CSS selector doesn't exist, when the page on our site is still loading/rendering (our page takes about 1.5 seconds - 2 seconds to load on a search result heavy page). Then, after a few seconds, the page renders and the tooltips don't load. Intercom doesn't have a 'delay tooltips until page rendering complete' type function, and when I put it on an item in the navigation bar with static content, it works fine. This issue is mostly for dynamic content - search results, etc, where they would be much more useful In know if I was using Google Tag Manager, I can delay the loading of a tag, not sure what effect this would have if we tried it with Intercom? For some background, Intercom is loading directly from the code when the page is rendered, not via

Can chat send audio files or voice notes as a message?

I would love the ability to record a voice memo or audio file and send it as a message in the Chat. My use case is send tailored, specific, longer form messages and replies to our users, and recording an audio message is not only faster but delivers a more tailored and personal experience to our users.

have custom bot respone whatsapp conversation

I need the bot to ask some questions before assigning a whatsapp conversation to a real agent.

AI beta - on Staging environment only?

Is it possible to enable AI Beta on our staging environment without triggering this to our Live environment APP? We’d like to test this out our staging environment first before going live with AI beta.

Where can I find the Conversation ID in the new inbox?

I’m trying to find the Conversation ID inside the conversation details in the sidebar of the new Inbox. This information was nested under Conversation details, I don’t see this info anymore. Where is it now in the new Inbox or do I need to set it up to show the Conversation ID? Grabbing it from the browser tab URL bar is a hassle and prone to mistakes.

Intercom mobile push - can customize push notification sound?

Hi, i wonder if Intercom Push support custom push noti sound feature in current payload ( For iOS ). I couldn’t find in documentation, so I’m not sure it’s feasible or not. Let me share with the current Intercom push payload. Thank you. [AnyHashable("receiver"): intercom_sdk, AnyHashable("uri"): <null>, AnyHashable("intercom_push_type"): push_only, AnyHashable("aps"): { alert = { body = "Have a nice day!"; title = "Hello"; }; sound = default; },

How can I turn off notifications for Custom Bot activity?

Good day/night and so on, community)) Im using a few custom bots and bots are using their own queue for the dialogues. But my agents are still getting push notification about the bot actions. With what settings it can be avoid? I would like agents to receive messenger notification only if some actions are needed from them. Not each time when the bot is closing dialogues etc

Survey to limited % of users

Hi, I have survey set up with specific user criteria but I’d like to limit the appearance of the survey to 10% of the audience. Is that existing functionality?

Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?

Could you please help me with this question. Can the inbox be configured so that each interaction is no longer reopened and it will be like a new one each time the client writes again?