Knowledge

Hi. I have a problem with the “Let users start a conversation” setting not working for customers with zero conversations.This was tested on react native v6.3.0 and i tried both “Let users start a conversation” on and off. And i think i found an issue.When i don’t have any conversations and the above option is ON I get this screen. Which is correct. Top right you have an icon to start conversations and in the middle you also have a button to start new conversations.When i switch this to OFF i get this screen which is NOT correct. As you can see at the top right the icon is gone. Which is correct as a have disabled starting new conversations but the button is still available in the middle of the screen. Seems like the button in the middle doesn’t follow the setting but the button in top right does 

Hello! 😊We noticed that upon pressing a Sad emoji on a Help Center article, we are asking people to Send us a message. This seems to only available on iOS, and not on Android. Regardless, we really need it disabled.We have already disabled the “automatically start a message”, but we also need the manual way out :) How can we do this? Thank you! 

Hey all, has anyone gotten this error message before?I updated an article this morning with some new text and images. I navigated to what is numerically the fifth image and replaced it, but I am still getting the same error message. Never seen this before and not sure how to proceed with updating my article!I am not even sure what the “integer” problem is/what that means.  

Hello! We would love to be able to set a "verification interval" for our help articles. We use this feature in Guru and it's very useful for keeping our internal knowledge base up-to-date. It would be even more useful for our Intercom help articles, since we want to be sure we're providing customers with accurate information. Thank you!

Hey all! I was wonder if it’s possible to open a chat directly from a button in an article and to have a workflow identify which article the customer came from? Speaking from a Mobile app experience.The desired goal here is that when a customer opens a specific article from their Mobile App, the article presents the information and essentially let the customer know that support will need to assist with this issue. A contact support button will be present in the article they can click. When the customer clicks this button, it would open a chat automatically and we would have a workflow recognize that the customer came from this article so they’ll start going through this specific workflow right away instead.

Hi, i saw in this article here that you should be able to see all edits made, check every version etc, but im not being able to click the versions or see the edits, is there a way i can solve this? I saved a version and it didn´t actually saved and i can´t see the edits :/

Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything. 

Is anyone else experiencing this problem. If so how do I get around it. Each time an article is edited to update the information the numerical value changes.. and any links in out app pointing to the document now fail.what's the RIGHT way to link or to edit?

 Experiencing a white page after navigating back from an article might relate to how the Intercom widget or its associated scripts are initialized, especially if there's a conflict when the page is unloaded or when navigating between different routes or pages in your application. Please let me know if I missing anything.   

Hello Intercom Community,My Self Kathleen Hemsworth I hope you're all doing well. I'm currently working on enhancing our Help Center's articles to provide the best possible support to our users. I'd like to tap into the collective wisdom of this community and gather some insights and tips on creating effective help center articles.Here are a few questions to get the discussion started:What are the key elements of an effective help center article? What makes an article truly stand out? How do you organize your articles to make them user-friendly and easy to navigate? Are there any best practices for writing and formatting help center content that you've found particularly successful?

I am in the process of creating a large help center with long articles. We are organizing many of the articles (as suggested) with anchored links to the Heading 1s within the article at the article’s beginning. But creating the TOC  at the top is very time consuming as you have to enter the TOC text, scroll down to copy the anchored link, scroll up to link the heading, scroll down again, etc. Is there a faster way to do this - i.e. - autogenerate a TOC for all heading 1s or at the very least, copy the heading text and link at the same time? 

 <h2><span><strong><em><u>czcxzcz</u></em></strong></span></h2><p>Test</p><p></p><div><a href="https://drive.google.com/file/d/19H5BaNrLgwrRCt4K3qSm7Zoow_erMuMY/view">API documentation - [ Knowledge Base Migration-Sync ] - Google Chrome 2023-09-19 16-58-34(1).mp4</a></div><p></p> the anchor tag getting sanitized and not reflecting on article when pushed through API.

From https://github.com/intercom/intercom-ios-sp :Our installation guide contains full setup and initialisation instructions. (https://developers.intercom.com/docs/ios-installation) Read "Configuring Intercom for iOS". (https://developers.intercom.com/docs/ios-configuration) Read our guide on Push Notifications. (https://developers.intercom.com/docs/ios-push-notifications) Intercom Developer Hub available here (https://developers.intercom.com/docs/intercom-mobile-installation?utm_source=github&utm_campaign=ios-help)Also there is no reference to the main Github page: https://github.com/intercom/intercom-ioslogEvent(withName:metaData:) - Details about Events here (https://developers.intercom.com/reference/#events) There may be more, but these are already unacceptable.

Our use case: - On Domain A we have hosted products A , X and Z - Domain B we have hosted product A, B and C Note product A is common in both the domains - Help center is hosted on a sub-domain of domain A and has collections for ALL the products A, B,C X, Z - Want to show Collections in Help space in Messenger as follows: -  users who logged into domain A are shown Articles for A, X and Z (In Messenger Help) - users logged into  domain B are shown Articles A, B and C (In Messenger Help)

I logged into intercom and couldn't find my workspace. Intercom asked me about the company name so I could create a new workspace and start with a trial account. All members of my team have this problem. How can I fix it?

Occasionally when editing existing content we will merge two articles, deleting the first old article and merging its content with the second article (thus the first URL becomes invalid/is deleted). The problem is, we sometimes link to the articles from other sources, and customers following the old URL find a dead page. Is there any way to create a redirect so we can consciously tell Intercom to send customers to the new URL?

Hi,I just wanted to know how other users get written feedback for their articles.In the past we did have the option enabled where clicking 😞 started a chat. However we had to disable this because it acted as a backdoor for some to come straight through to support, skipping custom bots, and allowing users to start a chat that we wouldn’t want to be able to start a chat.It was also an issue because our articles are not maintained by the same people who answer our chat queries. Ideally it would be great if users clicking a reaction on the article were then provided a comment box. Whatever they submit would then appear as a section in the editor view, and you could then scroll through all written feedback, and also see who had left it (like you can when you view who reacted to an article).   However this is just what I’d like to happen. I would be curious to know how others try to get written feedback for their guides so they can improve them, rather than just having to guess based on rea

As we can track and analyze clicked links in Posts and Mails, can we do that in articles too?If we can’t, is there any way using other third-party tools?

Open the bottom sheet of the intercom → swipe left or right → the app freezes as a result.

I am new to Intercom but have used other platforms before. We just migrated close to 400 articles, and am wondering why is article editing so basic.Here is what I am looking to do, maybe I just have not found it yet: Duplicate an article: Looks like th only option is to highlight everything on the page and copy/paste. But when you do this not all of the formatting comes through ok Text color - Just Bold and italtics? really? Why can’t we have some color options for text Embedding other than video - I would like to embed widgets from other platfoms like supademo.com to show click through demos, but it looks like only “known” video urls are accepted. Why not accept anything that allows iframing or embedding? Looping MP4 - I would like to have an MP4 that loops, autoplays so it can demonstrate features. I know I can do GIF, but quality can sufferI know Intercom has been around for a while and was expecting a bit more robustness on the Articles sides of things.Any hope for these simple req

I want to make sure some articles are only visible to users from specific countries. What properties can I use to make it happen? 

Hi there,Need to improve SEO of my help center homepage, so that need to customize the meta description / titles tag's.

I need to know how to stop the Messenger sending links to articles in the disabled help center. Do I have to go in and delete all of those articles? We have a new help center elsewhere and do NOT want those links going out.

Where can I set the preview image for my knowledge base that shows up as META info for posting on social media?

We are trying to setup our help center with EU orgin through cloudfront. This is what it returns:CloudFront wasn't able to connect to the origin. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation. I have tried everyting following these documentations: https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6/li>https://github.com/matt-alex-wong/Intercom-SSL-Setup-Guide/blob/main/README.md/li>https://medium.com/anymind-group/setup-custom-domain-for-intercom-article-3ce6c77fa764/li> I have talked to support and I'am only getting redirected to these documentations and not actually solving the problem. My Cloundfront configuration looks like this:Ever