Knowledge

Hey guys, I’m trying to redirect Intercom articles to articles in another help center. How do I do that?

We really want to style our help center overview page with Trending topics, etc. etc. You now only have 1 option and that is to show all the articles in a row. We really want to ad for example two rows next to each other. And then 1 row underneath that. So that our knowledge base is better arranged and looks nicer

 We have a few URLs from formerly published articles that are redirecting to the page not found.The problem is that Google is indexing these pages and they're effecting our SEO score. Is it possible to have this customized or changed so it doesn't throw a soft 404? Has anyone else encountered this? Is the solution to not have Google index the help center pages? 

I'm creating a custom email template, and want to widen the area where the text appears. I do not see a setting for this.

Hi, everyone! One of my quarterly goals is to benchmark our (Lessonly by Seismic) Help Center by comparing it to instances. I'd like to begin by comparing my efforts to those of other KMs who write articles with Intercom. If you know of outstanding examples that might improve my practice, please suggest them below. Self-nominations are encouraged!

Notice that I'm unable to resize this image by entering the new dimensions until I've first selected one of the resize arrows from the toolbar, at which point I'm able to type in the values directly.  

@Hi everyone,  Is there a way to 'tag' an article that only specific users or companies can see it? If not, how would you suggest creating a step-by-step guide going live for new customers first, then rolling out to existing customers? Basically we need one article for existing customers and one for new.

Is it possible to get a report on how often macros have been used (other than going to each macro separately) and is there a way to track usage longer than 30 days? Many thanks

Does anyone have any tips/tricks for using Articles to create release notes? An example website would be great!

Anyone know any table editing hacks? For example, how to merge columns/rows? I am not seeing any options beside a simple column/row table that you can format the text inside of. It would be nice to have further editing capabilities here. Thanks!

I want to add a collection for FAQ's in our Helpcenter. But with the current limitations on article layout, I find it very hard to build something that is easy to navigate through for the customer that actually creates an added value. Does anyone have experience with this? 

I'd really love to have more formatting options for our company's support articles. Being able to change font color, underline, indent, highlight, adjust font size - more robust bullet and automatic numbering options - adding text boxes and being able to adjust the background color. These are all things that would improve the readability of our articles.

What are your top tips for someone just getting started with Intercom – what have been your most effective automations or flows/series and best practices?

My company recently changed our main website's domain and I would like this to reflect in our help center, as well. If I change my domain in Intercom from educate.ABCtest.com to educate.123demo.com, will all of my articles automatically redirect to the new domain? Or is there a manual way to redirect these in intercom?

Hi, I am Yasue from a Japanese software company. I want to share a PDF with the customer in the article and then I want to record who clicked/downloaded the file.Does anyone know how to do it?Thank you.

Habe einen Artikel für Hilfe-Center erstellt. Bei dem erstellen des Artikels wird ein eingefügtes Bild beim draufklicken vergrößert. Leider erfolgt dies nicht in der eigentlichen Hilfefunktion. Auch nicht wenn ich das Hilfe-Center öffne

Right now I see that I can attach the PDF, which creates a link that readers can click, but I'm trying to determine if there's any way to have the PDF show as an embed that they can scroll/read through directly. (See attached for what I'm looking for.) For context: our previous documentation center consisted of these beautifully designed PDFs and infographics, and we don't want to lose them in the transfer. The only workaround I have found is to export the PDF as jpegs and then insert the images one by one...but this causes the text on the PDF to appear extremely small, to the point of being unreadable. 😞

All images are served by downloads.intercomcdn.com and the robots.txt of this subdomain blocks them from indexing by search engines. As a result our pages look broken in search engines    

Is there a way to create Mixpanel events for users in Intercom Articles? For page visits, clicks and hovers.

Hello team! I would like to know if there is a way we can show the list of articles from out of intercom platform.  For example, we have our own FAQ articles in another platform (headless CMS prismic) and wanna show those articles in messenger. Thanks for reading and have a good day ! 

I uploaded an image into my article but it's way too big and need to resize it - I can't find the option to do so - is it possible?

Hello everyone, I am working as a CSM in a small SaaS startup. We are looking for ways to automate the onboarding of our users without Intercom's Product Tour features. Did any of you try to onboard users using a combination of custom bots and articles with embedded videos? If so, what are the key points to be aware of? If not, which alternative did you use instead? For instance, we have a "Getting started" collection in our Help Center which contains the essentials for getting any new user easily onboarded. We could either rework it or create a completely new section with some articles specific to the onboarding. Any suggestion or idea is welcome!

Can my users not access articles? They are part of the audience, but cannot view the articles when they click on the link?  Do they have to login somewhere to view the articles? How does intercom know who they are unless they login?

Hello, community. Is it possible to set up an article in which data in the spreadsheet will change dynamically? For example from MetaBase source or google spreadsheet

Hi, everyone! I'm just getting started with Google Analytics <> Help Center. As such, I don't quite know what to do with all the data that's beginning to flow in. If you've been analyzing GA data, kindly share your insights with me. What have you discovered as a consequence of the integration? How has your article writing/publishing/organizing changed? In short, what are some best practices for making use of this data? I am, of course, aware of this how-to article, but I'd love to have some field reports for honest-to-goodness Intercom admins, especially those who've found this integration to be useful. Thanks in advance! 😊