Knowledge

Is there any way to continue a numbered list in an article if you need to insert a screenshot or a callout in the middle of the list. The numbering always returns to 1. I have resorted to actually having to type in numbering which is obviously not a great way to maintain documentation. 

Can the default message for articles that are hidden behind login can be changed? 'The page isn't here anymore' is bad user experience, especially for client user type. They are shared a link to learn more and they see with bold ‘The page isn’t here anymore’ and with really small font to maybe try logging into the platform.

Hi, I’ve been trying our Fin demo and it has been intriguing. Thanks!I take all Intercom questions from our customers and pop them into the demo to see which get answered. I find a lot that are not answered have simple answers, so I add an article to the appropriate collection and publish it.  So far, I don’t see Fin picking up the answers.  For example, someone wrote “Do you ship internationally”. We had an article that said “We only ship to the US”.  I added more to that article to include the word “internationally” but Fin still says it doesn’t know.Do I have to manually select something to get Fin to retrain?

I am using Audience Targeting for my articles so that only our users can see the step-by-step guides. If there are no articles visible to visitors and leads, and the users are not signed in the Help Center home page will provide a standard message that says “Empty Help Center This Help Center doesn’t have any articles or collections in it yet”  If they are instead directed to a specific article, the message tells them to log in to view, but doesn’t redirect them back to the page they were trying to view. This seems like a confusing user experience - how are others using Audience Targeting to show articles to only users?

Hello where can I find the updates for this? Can anyone give me a description of what this feature is in its entirety and when will this come out? To my understanding , can we setup multiple help centers for one workspace?

I want to use numbered lists for how-to steps in an article. I also want to insert some screenshots to help guide users. I'm learning the limitations of the Articles feature... and I have 2 questions: When I add a screenshot below a step, I cannot continue the number sequence. The list re-starts at 0. How can I continue the list numbering?I want to insert an image within a paragraph, such as a small icon/button to help guide users. But images always appear on a new line. How can I insert an image inline such as this one that follows? (bonus observation). Interestingly, the numbering in this forum enables me to continue numbering!

How do I embed Vimeo videos to tooltips? I have tried embedding the video as well as downloading the video and uploading it as a video clip?

Can Intercom share instructions for setting up subpath for help center using Cloudflare? I see only instructions using Cloudfront. https://developers.intercom.com/installing-intercom/docs/set-up-your-custom-domain?showHidden=f2cb6#how-to-configure-subpath-using-aws-cloudfront  

Why hasn’t my email sent after I set it live 24 hours ago? Need to get this resolved ASAP.

What options do we have to make our Articles URL address include https:// instead of http://?/p> We are wanting to improve the SEO for Article topics searched on an engine (ie Google) that will bring guests to our site.  Thanks for your help!

getting this error on android devices Attempt to invoke interface method 'com.facebook.react.bridge.ReadableMapKeySetIterator com.facebook.react.bridge.ReadableMap.keySetIterator()' on a null object reference Any help would be much appreciated  Platform : React Native Version : 0.69.8 Intercom Sdk version : 4.0.1

I would like to be able to structure the helpcenter as the process. Hence i have a standard process. With high -level steps. Underneath these steps are detailed steps, underneath these steps manuals are provided 

Hey guys, I’m trying to redirect Intercom articles to articles in another help center. How do I do that?

We really want to style our help center overview page with Trending topics, etc. etc. You now only have 1 option and that is to show all the articles in a row. We really want to ad for example two rows next to each other. And then 1 row underneath that. So that our knowledge base is better arranged and looks nicer

 We have a few URLs from formerly published articles that are redirecting to the page not found.The problem is that Google is indexing these pages and they're effecting our SEO score. Is it possible to have this customized or changed so it doesn't throw a soft 404? Has anyone else encountered this? Is the solution to not have Google index the help center pages? 

I'm creating a custom email template, and want to widen the area where the text appears. I do not see a setting for this.

Hi, everyone! One of my quarterly goals is to benchmark our (Lessonly by Seismic) Help Center by comparing it to instances. I'd like to begin by comparing my efforts to those of other KMs who write articles with Intercom. If you know of outstanding examples that might improve my practice, please suggest them below. Self-nominations are encouraged!

Notice that I'm unable to resize this image by entering the new dimensions until I've first selected one of the resize arrows from the toolbar, at which point I'm able to type in the values directly.  

@Hi everyone,  Is there a way to 'tag' an article that only specific users or companies can see it? If not, how would you suggest creating a step-by-step guide going live for new customers first, then rolling out to existing customers? Basically we need one article for existing customers and one for new.

Is it possible to get a report on how often macros have been used (other than going to each macro separately) and is there a way to track usage longer than 30 days? Many thanks

Does anyone have any tips/tricks for using Articles to create release notes? An example website would be great!

Anyone know any table editing hacks? For example, how to merge columns/rows? I am not seeing any options beside a simple column/row table that you can format the text inside of. It would be nice to have further editing capabilities here. Thanks!

I want to add a collection for FAQ's in our Helpcenter. But with the current limitations on article layout, I find it very hard to build something that is easy to navigate through for the customer that actually creates an added value. Does anyone have experience with this? 

I'd really love to have more formatting options for our company's support articles. Being able to change font color, underline, indent, highlight, adjust font size - more robust bullet and automatic numbering options - adding text boxes and being able to adjust the background color. These are all things that would improve the readability of our articles.

What are your top tips for someone just getting started with Intercom – what have been your most effective automations or flows/series and best practices?