Article Help Center

457 Topics

Melanie KNew Participant

I am running emailcampaigns in mailchimp which include links directly to our articles. The mailchimp campaign report says that one article got 69 clicks, but when i check the report in intercom that article shows only "10" users watching.

Why is there a difference between both reports and how do I ensure all of the clicks show up on the HC article tally/report?

490

5 years ago

Brian NActive User

Knowledge Base

Additional Help Center customization possible - namely, the header info and social media add-ons?

When just starting off with our Help Center customization, it started off reading "SIMTICS Help Center", but that text in the banner was entirey replaced when I uploaded our logo...so now I've got a blank logo with no words beside it. And then, the looks-to-be-standard "Advice and answers from the SIMTICS Team" doesn't look to be modifiable. Can I not change that? Also, I'd like to be able to add another social media button (Instagram). Can I do that, please?

2210

5 years ago

Han PNew Participant

Knowledge Base

Why is my copied text pasting as an image into an Article?

I'm trying to paste text into an article and it is only going in as an image that cannot be edited. Anyone else experiencing this? This is a new issue, I've been able to paste test in the past.

1170

5 years ago

إيزيNew Participant

Knowledge Base

Is it possible to extract a direct link to the customer service employee?

1000

5 years ago

User651New Participant

Knowledge Base

Why can't I see hyperlinks in my article?

So my need is to make sure every word, also the ones with hyperlink, are visible. Let me know ;)

2560