Knowledge Base

We are currently limited to Facebook, Twitter, and LinkedIn in the Help Center...would like to be able add Instagram and others, too, please.

Hi all! I inserted the code exactly as listed but instead of showing up with "Hi there" at the top it says "Hi <%=". Please advise on how to change this message to logged out visitors. Thank you in advance.

I am looking for information on how to initiate a timer if a customer is looking for something on our platform and can't find it. I.E. We release a new feature and the customer can't locate that. We created a help article, but they haven't clicked on Intercomm to find that yet. Ideally intercomm would understand they are looking for something and prompt a "Do you need help?" message. Is that available?

Why is there a difference between both reports and how do I ensure all of the clicks show up on the HC article tally/report?

When just starting off with our Help Center customization, it started off reading "SIMTICS Help Center", but that text in the banner was entirey replaced when I uploaded our logo...so now I've got a blank logo with no words beside it. And then, the looks-to-be-standard "Advice and answers from the SIMTICS Team" doesn't look to be modifiable. Can I not change that? Also, I'd like to be able to add another social media button (Instagram). Can I do that, please?  

I'm trying to paste text into an article and it is only going in as an image that cannot be edited. Anyone else experiencing this? This is a new issue, I've been able to paste test in the past.

Is it possible to extract a direct link to the customer service employee?

So my need is to make sure every word, also the ones with hyperlink, are visible. Let me know ;)

I don’t want to use the default intercom.help domain for my Help Center and want to use my own domain instead, how can I set this up?

I want to show certain articles from my Help Center in the Messenger, how can I set that up?