Users who don't get a response right away from us tend to simply start another conversation. While the task bot does flag that there's a dupe, we'd prefer to not allow users to start multiple conversations until they've received a reply to the first one. This would help declutter the inbox and save SO much team time!
Answered
Can we disable users from creating duplicate convos in a time frame?
Best answer by Anonymous
Hey everyone, the setting to prevent multiple inbound messenger conversations is now available for all customers to use.
+5- Employee
Good news, @user2523, this has now been enabled for your workspace! One thing to note, however - our pricing team has not yet determined if this feature will be part of Early Stage subscriptions, so it may be possible that, once this goes to general release, that it may no longer be available to your and your team.
+5Thank you!
Hi @eric f11 we have this issue with our costumer, everyday tons of user start new conversations to talk about the same subject.
Can you include us in this beta?
+5- Employee
Hey @user2175, I'll ask our engineering team! (They'll likely respond after January 3rd due to the winter holidays!)
Will this also prevent duplication that comes through via email? We get *lots* of them that way...
Thanks, @eric f11! Could we also get beta access too, please? It'd be great to limit even those coming through :)
Eric,
Recently my workspace was added to this beta version.
But it seems that is not working. I activate the funcionality so one user would not open two inbox talk at the same time. However, im using test account and I can open as many as I want new chat. How I can prevent that?
My account test is a USER not a LEAD.
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