Able to launch product tours on zendesk guide help center?

Question

Hello! We use zendesk guides for our help center and wondering if anybody was able to successfully install intercom on zendesk guides. So they could gather customer analytics and also launch product tours within zendesk guides.  would love any help or advice ! Thank you!

Ebenezer.Laleye · Accepted Answer

Hi @Amy M! Ebenezer here from Engineering Support👋.Intercom Product Tours cannot be directly integrated with Zendesk Help Center. However, you can sync your Zendesk Guide articles with your Intercom Help Center and use them to power Intercom Support tools in the Messenger, Bots, and Inbox. If you're interested in syncing your Zendesk Guide articles with Intercom, you can find more information on how to do sohere.

Amy M · Answer

Hi @Ebenezer.Laleye! are you referencing integrating via the app? I am wondering if we can add the code anywhere on zendesk guides just to make the product tours show up? Could you explain further why this is not possible? Appreciate your help!

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