Outbound

Is it possible to allow a tour to allow multiple forms to be filled out in a single step? For example, we want to use a tour to review our new widget setup functionality and there are 3 total fields that need to be filled out (two drop downs and a form field) but the tour does not recognize the drop down fields and if I select the last field that is a standard form field you can only fill out that field. Ultimately I'd like a contact to be able to fill out all of those fields and then click next to advance both the product tour and our wizard (which will not advance if everything is not filled out).

Can I pass user data in a link with query string? I.e., the user clicks on a link in their email and I customize the page with their name/email based on the data passed in the link.

I know it comes in the footer automatically. But I'm seeking to proactively add a button in the main part of an email that directs users to manage their subscriptions voluntarily. I'm not sure if that's possible but hoping someone might have already sorted that out? Thanks!

We will roll out a new tool to handle our newsletters (used Intercom up until this point). The unsubscribe page has the option to unsubscribe from all marketing emails. Is it possible to customize the content of this page, as unsubscribing in Intercom will not unsubscribe the user from the new newsletter tool?Or do we need to try to integrate the subscription types into the newsletter tool?

Our business relies on calls in our sales flow, either through a phone call or WhatsApp call to discuss their application further after they have submitted a form on our website. 

Hi, We are using the Series-tool to build communication flows in different campaigns to communicate product updates and/or sale and discounts.As we only want customers signing in during a certain time periode to enter the series and receive the communication, we are having trouble finding a way remove customers from the series and prevent them from receiving the posts and messages after certain time periods. So here is a couple of questions based on the cases we are troubling with. Is there a way to prevent customers from entering a series after a certain date and/or time?Is there a way to remove and/or exit customers who've entered a series, if they don't meet certain requirements further on in the series? We've had cases where a post/chat/banner is set to "try to send for X hours", but where customers who log in after X hours still receive the communication even though the time as expired.

I am setting up a series and the emails are landing in promotions tab, anyway to get them in primary?

We have an event that can trigger multiple times, e.g. customer ordered a product on our app.As a result of this event we'd like to initiate a set of actions within Intercom, e.g. send an order confirmation email to the customer, and add some tag to their contact. Due to the nature of the order event , this event can reoccur multiple times, and we'd like to send the email to the customer for every order they place. We tried using the series concept, but it seems like a customer can only enter a series once. The next time we try to trigger the same event the same customer won't enter the series flow once again. Is there a way for a customer to enter a series more than once?

I have added one custom Email template. When during New Message I fetched it from my saved templates it does not have edit option. Please assist me in this.

Hey! I've been reviewing Intercoms documentation. Would like to hear some use cases for tracking in intercom, inbox, articles & series. How did you set it up? Which google products etc did you use? We're not currently utilizing any tracking outside Intercom Reports and want to uplevel.

 I know I can exclude them from each individual message, but that would be very cumbersome. Hoping there is some setting or hack that would allow us to opt out selected users from all future in-app messaging.

The avatar does appear when the sender is selected among the "Teammates", but not when selected among the "Custom addresses", which is the recommended way. 

I've double checked the "Show my tour automatically" settings and still. The tours only launch from the in-app chat, this is the only consistent place that launches the tours. I have adjusted all aspects of my product tour and it still won't launch, anyone else experiencing this issue? P.s - I've made four tours so far and all of them have this issue.

I have setup a Series with a Rules block that will try to match the user for 7 days. One of the rules applied is if the user has a certain tag. The tag is something we apply manually, so those 7 days gives my team some time to add the tag as that's not done automatically. I thought that once the tag was added (and the user matched the rules), they'd move down the "Matched" path right away but it looks like Intercom will keep the user there for 7 days, and by the end of those days, it will move the user down the "Matched" path (or exit, of they don't have the tag). To me it would make more sense if Intercom checked for 7 days if the user matched the rules, and if they did, they would move along right away, regardless of the 7 days. If not, they would exit after 7 days still. Do I understand how this works correctly or am I missing something?

I'd like to split recipients in a series to receive slightly different versions of a message. It's not a test, per se, and I'd like to send a follow-up message for each version of the first message. There's no criteria for who gets which version of the message, it'd just like to split it evenly. So, an A/B test of the message doesn't seem to be the answer, since I can't tie the follow-up message to the specific version of the first email. A split test block seems like it would do what I want, but I don't want to upgrade just to test it out.  Any ideas?

Hello, Intercom community, I set live three different newsletters, but I cannot see them in the left sidebar when I am creating a new campaign. I just see an option that asks me if I want to show the unsubscribe link, but no dropdown menu with the three newsletters selectable. What am I doing wrong?

Is there a way to disable the resubscribe option that displays after a person unsubscribes from an email since it doesn't actually do anything to resubscribe the individual in Marketo?

Is it possible to add email collectors in the product tours? If so, how can it be added? I haven't found any documentation about it. Thank you very much!

One of my company's teams wants to work in our Intercom workspace but they need outbound email functionality that includes auto-follow ups for emails not seen and replied to. They are currently using Gmass for this. Does Intercom Outbound Messages, specifically emails, have an easy way to auto-follow up on messages not seen and replied to? I'd love to hear about your setup for anyone using Intercom Outbound Emails for this kind of scenario.

In case the pointer for the next step in the tour is on a page different than the pointer for the previous step, while previewing the tour does not move to the that different page and shows the pointer for the next step on the same page. Is this a limitation within intercom or does it have something to do with how the pointers are set up?

I have an urgent question: I'm trying to use a button in our app to trigger a product tour. Does the engineer redirect to the "Use Your Tour Everywhere" link? does it open a new browser tab?Or is there another way to use a button to trigger tour?

On a specific environment we would like to use intercom for product tours, but we don't want that users on that environment have ability to use messenger. Reason for that is that on certain environment there is different support team that users should interact with if they encounter problems. So we are not in charge of support process in that environment but we would like to use product tours for our product there as well. What would you suggest in that case? Thanks

In our use case we send specific tags to Intercom when an user tries out one of the key software features for the first time during the free trial - we then want to use this tag to trigger a certain follow-up message in context with the feature just used. Would it be better to use an event based message in this use case? Is there a difference in latency between tag vs. event used as the trigger mechanism/rule for the message?  It's important that the message follows immediately on the action just taken by the user.

All of a sudden today I can't embed an image in a product tour step. Anyone else encountering this? What's up with it?

I have created a transactional email that needs to be triggered 3 timeslast seen more than 1 day orlast seen more than 3 days orlast seen more than 5 days.while testing I received the email twice having my last action/seen on 24 Oct 2021, 1st mail I received on 26th Oct, and 2nd mail on 31st Oct. Have I put the rules correctly, is this the right way to trigger transactional emails/messages to trigger multiple times?Please find the screenshot attached of the rules for the email.