I have added one custom Email template. When during New Message I fetched it from my saved templates it does not have edit option. Please assist me in this.
Answered
How do I edit a custom email template?
Best answer by Titho
One option is to create your custom HTML as a template and use the {{content}} attribute in the body of your email which will allow you to use the email editor - whilst this does not allow a quick cut and paste into the email composer, you get the same outcome with custom HTML.
This is the approach I have taken.
+5- Employee
- 1630 replies
Hey @katrine 👋
It's not possible to edit an email template when composing a new message. To edit a template, you must go to Settings > Outbound > Email templates in your Intercom workspace settings.
Keep in mind that templates would only be used to style the header, footer and CSS of your emails - templates cannot be used to insert text into the body of an email. That can only be done when composing a message.
+3One option is to create your custom HTML as a template and use the {{content}} attribute in the body of your email which will allow you to use the email editor - whilst this does not allow a quick cut and paste into the email composer, you get the same outcome with custom HTML.
This is the approach I have taken.
Hey @craig are you able to provide further insight on your answer? What might this look like?
I am trying to build a template to easily add typical info to an email but I still want to be able to edit the contents to fit the specific scenario.
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