Turns out a “Company” filter doesn’t work in any of the SLA reports. Leaving you with no way to see the team’s performance for any of your clients. Or any other company related info, such as attributes.
I’m surprised a basic report is missing and was wondering if anyone has figured out a way to solve this.
Best answer by Paul Byrne
Hey
You're correct—Intercom's SLA reports do not currently support filtering by "Company" attributes. This means that tracking SLA performance per client (i.e., per company) isn't natively available in the reports.
I'll create a feature request on this one for you. 🚀
+7Hey
You're correct—Intercom's SLA reports do not currently support filtering by "Company" attributes. This means that tracking SLA performance per client (i.e., per company) isn't natively available in the reports.
I'll create a feature request on this one for you. 🚀
I’d like to reiterate the desire to have this feature added. It’s incredibly valuable (if not entirely necessary) for our organisation to be able to report on SLA adherence per company.
It’s not uncommon for us to receive requests from customers about our SLA hit/miss rate across their support tickets, and we have no reliable way to do so without the ability to filter by company (and by extension, things like region/country).
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
