Turns out a “Company” filter doesn’t work in any of the SLA reports. Leaving you with no way to see the team’s performance for any of your clients. Or any other company related info, such as attributes.I’m surprised a basic report is missing and was wondering if anyone has figured out a way to solve this.

Hey @Krasto MilchevYou're correct—Intercom's SLA reports do not currently support filtering by "Company" attributes. This means that tracking SLA performance per client (i.e., per company) isn't natively available in the reports.I'll create a feature request on this one for you. 🚀

Has anyone figured out a way to report on SLA based on Companies?

Has anyone figured out a way to report on SLA based on Companies? | Community

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