Turns out a “Company” filter doesn’t work in any of the SLA reports. Leaving you with no way to see the team’s performance for any of your clients. Or any other company related info, such as attributes.
I’m surprised a basic report is missing and was wondering if anyone has figured out a way to solve this.
Hey
You're correct—Intercom's SLA reports do not currently support filtering by "Company" attributes. This means that tracking SLA performance per client (i.e., per company) isn't natively available in the reports.
I'll create a feature request on this one for you. 🚀
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