Hello,
We use Intercom for customer support for our SaaS product and would like to be able to display the exact time under each message (for example, “3:50 PM” or “8:31 AM”), instead of the elapsed time (“16 hours ago,” “2 days ago”).
We know that the date and time are visible when you hover over a message, but having to hover over every message makes it less convenient to review conversations, especially when trying to understand the time intervals between two replies.
Would it be possible to add a setting that lets us choose between the current relative display and a permanent display of the exact date and time?
Is this option already on your roadmap?
Thank you!
Wendy