Hey everyone 👋
We’re currently using Fin as the first line of support, handling all incoming customer conversations.
It works great — once a human agent joins the conversation, Fin automatically stops responding, which makes perfect sense in most cases.
However, there are many situations where the agent realizes that Fin could actually continue handling the customer effectively after their short intervention.
It would be super helpful if agents could reactivate Fin in a conversation — ideally with a simple button or command — so Fin can pick up right where it left off.
Is there a way to do this today? If not, we’d love to see this added as a future feature 🙏
Thanks!
Tamir
