Is there a way to make FIN AI not close a conversation ir did not resolve

I’ve noticed FIN closing some conversations because the user didn’t explicitly confirm escalation, even though the conditions for escalation were met. The rules I set were:

1. Escalate if the user shows negative or neutral sentiment.

2. Escalate when the user provides all required information.

3. Escalate when the user requests escalation.

The issue is that when a user provides all the information and FIN sends the escalation message “An agent will be with you soon,” it later follows with “Is there anything else I can help you with?”
If the user responds with something like “No,” FIN ignores the first escalation message and treats the user’s “No” as a signal to close the chat. Instead of keeping the ticket open for an agent, it ends the conversation.