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We have many conversations in the backlog with a specific tag. We want to implement a simple Python script that uses an API to find and close these conversations. After closing them, the script should send a message to those chats to inform the users about the closure. How can this be implemented?

Hey ​@Andrii 👋 Jacques here from Intercom Support. I hope all is well today!

You can use the Intercom REST API in your Python script to do this. Here’s how:

  • First, you want to use the Search Conversations Endpoint to use retrieve all Conversations with the tag you’re looking for. You can pass in tag_ids as a parameter to retrieve all Conversation with a specific Tag.
  • Next, to close those Conversation you can use the Manage a Conversation Endpoint. You can add an optional parameter in this API call to send a message to the User of that Conversation when you close it.

Hope this is clear!

 

thank you, I have already implemented this

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