Workspace Data Management

  • 4 Topics
  • 5 Replies

4 Topics

E
eraleksNew Participant
asked in Workspace Data Management

How to create account hosted in Europe?

Hi all!I’ve found two articles in the help center describing the new regional data hosting options – which is great!However, none of the articles mentions how to actually create and account in these other regions. I want to create an account thats hosted in Europe. How to I proceed?

1
Racheal
17 days ago
S
SebaNew Participant
asked in Workspace Data Management

Incomplete conversation data in the new Data Export feature

Hello,We have started exporting our conversation data using the Data Export to S3 but we are finding several conversation parts that missed the author id and type, both are just empty like this:"author": {  "type": "",  "id": ""},This only applies to some conversation parts created by our support agents so it makes impossible for us to track our agents performance. Also in the same conversation several agents may send messages so it is not enough to have the admin list in the “teammates” object.Is there any configuration that we may be missing?

2
G
2 months ago
S
sinpaiNew Participant
asked in Workspace Data Management

Bulk contacts update possibility without contact emails

We use phone number and system ID to distinguish contacts in Intercom, most of our users don´t have email address set. It's not possible for us to use CSV import feature to update our contacts, because email is mandatory.We have 600k records where we need to update attribute name from our system name to empty name as we are planning to start using Intercom Messages and our system name is prefilled in every conversation, which is not desirable behavior.The only option we see is to use REST API to update each individual order, sending 1 request per contact. But by doing that in single migration we will soon hit API calls limit, also we will disrupt our regular Intercom integration.Dear community, is there any other ways for us to perform such an update in Intercom?Maybe someone from devteam could help us updating this internally for us?Maybe we can use some bulk update API call we can't see for now?Maybe it is possible to have email field not mandatory for CSV Import for our account? Tha

1
C
3 months ago
W
WillZ456New Participant
asked in Workspace Data Management

How can I refresh the test workspace and will it match the configuration done in production?

The test workspace is different from production and I want it to match up

1
Racheal
5 months ago
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