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Workspace Data Management

  • 15 Topics
  • 20 Replies
15 Topics
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Daniel DavisNew Participant
posted in Workspace Data Management
Handling Data Duplication & Overwrite Issues: Best Practices and Solutions

We've encountered an issue where some companies are appearing with 4x the expected records and certain users with up to 12x. After investigating, we discovered that our system was assigning different userIDs to the same email addresses and, in some cases, associating the same company name with multiple companyIDs. Additionally, we found instances where data was being overwritten, causing users' names to change mid-chat.I noticed there are options to either delete or archive companies, but I'm unsure which approach would be best in this situation. Has anyone experienced something similar or have recommendations and best practices for handling this kind of data duplication or conflict?

101
mateusz.leszkiewicz
Intercom Team
20 days ago
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Emma BurltonNew Participant
asked in Workspace Data Management
How to remove attributes from the Intercom task view

Hi there! I’m looking to tidy up the right hand sidebar “Conversation Attributes” - we only really need a couple of these but I’m not able to find where I can remove attributes from this?We don’t need things like External ID, Fin AI Agent, Workflows, Workspace, Copilot etc. We also have a lot of User Data categories we would like to remove from this view, are we able to do this? Thanks so much! 

322
Aleksei O
1 month ago
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Enrique GarciaNew Participant
asked in Workspace Data Management
Fail Export to S3

Hi,I’ve configured a data export to S3 and the historical export has failed but hourly exports are running OK. I've not received any email with a log or something similar showing the error and causes. Why has the export failed? Where can I see the logs in order to know why has failed?

131
mateusz.leszkiewicz
Intercom Team
1 month ago
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david.kazemiNew Participant
asked in Workspace Data Management
Data transfer from UK to US - service agreement provisions

Hello, please could someone point me towards the exact provisions in your contract/service agreement which ensures UK personal data can be transferred outside of the UK in accordance with the UK GDPR. I understand that data centre can be changed from US to EU with some manual efforts.Many thanks 

291
mateusz.leszkiewicz
Intercom Team
5 months ago
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ccwNew Participant
asked in Workspace Data Management
Backup my account data?

Hi, I try to export my Workspace data to Amazon. However, in the last step, when I run the export, your system said it needs to verify my email. However, my email account does not receive any verificaiton email at all. I try to “resend”, but still fail.

571
J
Employee
5 months ago
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ciprian-developerNew Participant
asked in Workspace Data Management
How can i know from which region an admin is via API

A client is using the intercom integration but we have it configured in the USA region and because of this we provide them with a link to intercom with the conversation that always redirects them to this region, the problem is that one of their administrators has their account in Australia so the URL redirection is not valid, my question is how can we know when an admin is from one region or another and how is it possible that even managing the data in the USA region, they can have this same data in the AU region

431
Jacob Cox
Intercom Team
7 months ago
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eraleksNew Participant
asked in Workspace Data Management
How to create account hosted in Europe?

Hi all!I’ve found two articles in the help center describing the new regional data hosting options – which is great!However, none of the articles mentions how to actually create and account in these other regions. I want to create an account thats hosted in Europe. How to I proceed?

3033
Jacob Cox
Intercom Team
8 months ago
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VC SupportNew Participant
asked in Workspace Data Management
Advice on migrating intercom account from an old app to a new app?

Hi there,Here’s the situation, we’ve rebuild an old application and are almost ready to a launch. We used Intercom on the old application to trigger emails and in-app messages to users, as well has handle support. What is the best way to migrate our Intercom install to the new app? Should we start a new app entirely and export our old data? Or can we just install the Intercom code in the new app, connect it to segment, and build off what we already had?Cheers

1461
mateusz.leszkiewicz
Intercom Team
9 months ago
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rahulmiNew Participant
asked in Workspace Data Management
Intercom to powerbi

Hey I want to export Intercom data(mostly Conversations data) to powerbi. I have tried Skyvia, airbyte,zapier. etc. None of them third party apps are working. Can you please help me?

1451
bernice
Intercom Team
10 months ago
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EugeneNew Participant
asked in Workspace Data Management
Workspace suspended and support is unavailable

Hi! Our workspace was suspended for unknown reasons. No information could be found why or how we can revoke it.Please contact us via support@ocenka.mobi 

502
R
11 months ago
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AndrijaConnector
asked in Workspace Data Management
Intercom workspace account frozen and no support available to reinstate the account

Hi everyone, I’m posting here in the desperate try to get somebody from Intercom online to help with reinstating the account which was frozen due to too many failed payments associated with the card you guys had on file. We’ve since changed the payment method and fixed the errors that led to unintentional problems with the card and the invoice was processed. However, we’ve been collectively logged out of our workspace and are still unavailable to attend to the support queries which have been piling up in the inbox since the Saturday morning. It’s been 48 hours now without any response from either the response team or our designated account managers. Can somebody/anybody please help and immediately? For context, we’ve tried reinstating the account from inside the admin, however, we were unable to do that as we were experiencing the you already have an account error prompt. (?!)Yes, we do have an account but it seems that we need help from an operator to help reinstate our account. Would

481
C
Intercom Team
1 year ago
voicelifemedia
voicelifemediaNew Participant
asked in Workspace Data Management
Optimizing Workspace Layout for Productivity

Hello, Intercom Community!My name is Chloe Blake. I've been thinking about how workspace layout can significantly impact productivity, and I'd love to hear your thoughts and experiences on this topic.How do you design your workspace to maximize productivity and efficiency? Do you have any favorite hacks or tools that have helped you create an ideal work environment? What challenges have you faced in managing your workspace, and how have you overcome them? Are there any specific apps or software you use to improve workspace management?Whether you work from home, in a co-working space, or a traditional office, your insights can be valuable for anyone looking to optimize their workspace. Share your tips, stories, and best practices for creating a productive and enjoyable work environment.Let's discuss and learn from each other!

411
Jennifer K
Intercom Team
1 year ago
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SebaNew Participant
asked in Workspace Data Management
Incomplete conversation data in the new Data Export feature

Hello,We have started exporting our conversation data using the Data Export to S3 but we are finding several conversation parts that missed the author id and type, both are just empty like this:"author": {  "type": "",  "id": ""},This only applies to some conversation parts created by our support agents so it makes impossible for us to track our agents performance. Also in the same conversation several agents may send messages so it is not enough to have the admin list in the “teammates” object.Is there any configuration that we may be missing?

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G
1 year ago
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sinpaiNew Participant
asked in Workspace Data Management
Bulk contacts update possibility without contact emails

We use phone number and system ID to distinguish contacts in Intercom, most of our users don´t have email address set. It's not possible for us to use CSV import feature to update our contacts, because email is mandatory.We have 600k records where we need to update attribute name from our system name to empty name as we are planning to start using Intercom Messages and our system name is prefilled in every conversation, which is not desirable behavior.The only option we see is to use REST API to update each individual order, sending 1 request per contact. But by doing that in single migration we will soon hit API calls limit, also we will disrupt our regular Intercom integration.Dear community, is there any other ways for us to perform such an update in Intercom?Maybe someone from devteam could help us updating this internally for us?Maybe we can use some bulk update API call we can't see for now?Maybe it is possible to have email field not mandatory for CSV Import for our account? Tha

1701
C
Intercom Team
1 year ago
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WillZ456New Participant
asked in Workspace Data Management
How can I refresh the test workspace and will it match the configuration done in production?

The test workspace is different from production and I want it to match up

1311
Racheal
Intercom Team
1 year ago
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