We are trying to use official @intercom/messenger-js-sdk with our react app.https://www.npmjs.com/package/@intercom/messenger-js-sdkWe are calling Intercom instance in our App component Intercom({ app_id: ..., });and then updating user info when user data is available using following functions:import { boot, shutdown, update } from "@intercom/messenger-js-sdk"; when there is no user data we are calling boot with only id,boot({ "app_id": "...",})and if there is user data, we are passing required properties to boot functionboot({ "app_id": "...", "user_id": "...", "name": "...", "email": "...@......", "created_at": ....,}) It seems that when calling with boot({ "app_id": "..."}), user data is not cleared and in chat we continue to receive messages as if user is still logged in.Once boot() is called with user data, can it be rebooted with no data (for example, in scenario if user is logged out from our app and we want new chat instance without user data)? Also, if the boot function is called before Intercom({ id: ... }) finishes initialising, Intercom functions (boot, shutdown, update) cease to work indefinitely and completely. This issue is evidenced by the lack of network calls when inspected, and the shutdown function failing to close the widget.use case:import Intercom from "@intercom/messenger-js-sdk";function App() {...Intercom({ app_id: ..., });...// custom hook that utilises Intercom functionsuseIntercomInit(userData);... When using unofficial https://github.com/devrnt/react-use-intercom , everything seems to work without problems. Is there a way to resolve and achieve this with official sdk - @intercom/messenger-js-sdk?

Hi @dev-mo-- Cam from the Intercom Support Engineering team here.Looks like you’ve been in touch with one of my teammates, Manuel, via Messenger who’s been able to get you some more details on this👍As Manuel mentioned, when using this npm package, you’ll want to usethehardShutdownAPI method(as describedhere)to close a logged-in Users session and clear their User data prior to makethe “boot({ "app_id": "..."})” call you referenced in your message.

Hello Emily,Thank you for your response.However, following your suggestions, I’m still seeing the same result, which is quite frustrating.After moving from an anonymous session to an authenticatedone, users can never open their old conversations unless they reload the page after auth.What I’m doing (React SPA, @intercom/messenger-js-sdk)On app load:IntercomSDK({ app_id })Onloginsuccess (SPA transition), I gate until:SDK initializedUser profile loaded (app-side)Then I do:// Upon loading the component useEffect(() => { IntercomSDK({ app_id, }); }, []);// Later when the user is authenticated useEffect(() => { const { token } = await get<{ token: string }>({ endpoint: 'some-endpoint', }); //endanonymoussession awaitshutdown(); //triedmultiplevalues awaitdelay(300–700); boot({ app_id, user_id:user.id, intercom_user_jwt:token, session_duration:86400 }); setTimeout(()=>update({last_request_at:Math.floor(Date.now()/1000)}),300); }, [isAuthenticated]);What I’ve triedAvoidedidentityswitchingviaupdate(),onlyshutdown, thenbootoncewithJWT.Ensureduser_idstrictlyequalsJWTsubject; alsotriedomittingemailonboot.Preventedanyotherupdate()duringtheswap; hidthelauncherduringtransitionandre-enabledafterashortdelay.Addedwaitsaftershutdownandafterboot(300–700ms); also tried initialvisitorbootwhile unauthenticated vs. not.JWT is mintedfreshatlogin, correctworkspace/app, notexpired.ObservedbehaviorAfterlogin(withoutpagereload), existingconversationsare listedbutcannotbeopened. Creatinganewmessagecanalsofail.IfIreloadthepage(so the user starts authenticated), everythingworks: oldmessagesopenandnewmessagessendsuccessfully.Networksometimesshows403 Forbidden“Appsuspended” whenattemptingtoopenathread:POST/messenger/web/conversations/:id→403 withmessage“Appsuspended”What can I do to make this work as expected?

@intercom/messenger-js-sdk with React

@intercom/messenger-js-sdk with React | Community

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