Our Admin and Business App products are integrated with Intercom. Contacts are automatically created in Intercom when a user logs into one of our products. Our employees frequently log into our products to troubleshoot issues for our clients. Is it possible for us to update our integration so that contact records for our employees aren't automatically created in Intercom? The only identifier for our employees would be their email addresses.

We've encountered a similar issue, however I don't believe there is a solution in terms of settings within Intercom. Rather you may have to adjust the way your login works.A few clarifying questions:Are you finding that the employees logging in is causing your customers accounts to update, or just that whenever they login it creates an account for them?Is it making multiple accounts or just one?In lack of resolving this what you could do is just apply a user tag to any of the employee contacts that way when you're performing reports on your customers you can exclude that user tag so that the employees accounts won't be considered.

Hi, is it possible to update our integration so that we're excluding our employees from contact creation in Intercom when they log into our products?

Hi, is it possible to update our integration so that we're excluding our employees from contact creation in Intercom when they log into our products? | Community

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