I think I found a bug, maybe someone has an explaination or fix for it?
Upon pushing a button with a certain `component_id` my application performs a 1-2 API requests:
1)
If `params[:contact][:role]` is a visitor I'll first convert them to a user through:
POST https://api.intercom.io/visitors/convert
{
visitor: {
user_id: params[:contact][:external_id]
},
user: {
email: "john.doe@example.com"
},
type: "user"
}2)
Then I'll start a conversation:
POST https://api.intercom.io/conversations
{
from: {
type: "lead",
id: lead_id
},
body: "I have a question about my order 1001. My email address is john.doe@example.com."
}The `lead_id` is:
- - either from `params[:contact][:id]`, if the `params[:contact][:role]` was `lead`
- - or from the `id` included in the response body of the first request
However as you see from the following demonstration it seems the created conversations never gets linked to messenger session of the user.
https://www.dropbox.com/s/t3epn7i46xy8l7i/intercom_bug_recording.mp4?dl=0/p>
Cookies and user localStorage was flushed before the recording.
