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Hello! Could someone please guide me through setting up a webhook that triggers when an admin replies to a user?

We’ve already integrated Intercom into our mobile app using Expo, and I’d like to run an event handler each time an admin responds to a user message. Any step-by-step instructions or advice would be greatly appreciated.

Thank you in advance!

Hey there ​@reniel89! Emily here from Support Engineering 👋🏼
 

To set up a webhook that triggers when an admin replies to a user in Intercom, you'll need to follow these steps:

  • Go to the Webhooks page in your Intercom Developer Hub.
  • Select the 'conversation.admin.replied' topic from the Webhook topics dropdown to receive notifications when an admin replies to a conversation.
  • Ensure you have the correct permissions set on your Authentication page, as required by the webhook topic.
  • Click Save to start receiving notification requests for the topics you've subscribed to.

This will allow you to receive real-time notifications of events happening in Intercom, specifically when an admin replies to a user message 😁

Here is the documentation on webhooks for further guidance: Webhooks Documentation 👈🏼

Hope this helps! 💪🏼

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