Anybody achieved to transfer Intercom conversations to a Hubspot Company's profile?

Hey @racheal​ ! Is there no way at all to show them in the company page? Some workaround? We don't want to see them on company's page.

Hey @user1204​ just to make sure I'm understanding correctly, you want Intercom conversations to be on the Hubspot company page? You ended with we don't want to see them on companys page so I want to make sure we are on the same page!

If you are looking on the Hubspot company page there isn't a way to have your Intercom conversations there, as they are tied to users and not companies. I can definitely flag this as a feature request, could you tell me a bit more on your use case here?

Hello @racheal​ , sorry my bad, it was intended to be "we don't want to see them on the User's profile". The problem here is that our Sales have pipelines in Hubspot where they can see Companies or Deals, so it would be useful to have them in this view instead of Profiles, that should be checked one by one. Finally we are more interested on the interactions with a single Customer intended as Company and not User.

Hello everyone,

has this feature already been built or is there any news? We would also be interested in it.
 

@Racheal @User1204 

Add us to the list of customers who’d like to see the Intercom convos/tickets logged on the Company. 

We want our CSMs to be able to see ‘all the things’ associated with a company while viewing the company record. We don’t want them to have to search through all of the contacts associated with a company to try and find conversations. 

+1 for me as well on this. These should sync to the company level, not by user. Or at least be able to associate the user data to the company level.

This would be a game changer for us as well @Racheal 

Same here. I am currently looking into options to use the HubSpot API to automate a sync between user and company profile, so that once the conversation is created on the user profile, it’s synced to the associated company page, but it’s not an easy task, so having a native option in the Intercom Integration would be of course much appreciated. 

Hey everyone, coming in late on this one but this thread keeps coming up and I think the answer is still relevant for folks landing here.

So the native integration can only log conversations on the contact timeline, not the company. That's just how it works and I don't think/know if that's changed. ​@Eva's idea of using the HubSpot API to relay it to the company is doable but yeah, its a lot of plumbing to maintain.

We built a solution internally for it and we released it publicly a couple of months for everyone (Interhubz). You can choose where the conversation note lands, contact timeline, company timeline, or a HubSpot ticket, and you can mix and match with stubs. So for the B2B setup most of you are describing, you'd set the company timeline as the primary destination and optionally drop a lightweight stub on the contact that links back to it.

The company matching piece is where it gets interesting though. When a conversation closes, Interhubz also  runs a separate company matching pipeline:

• First it checks if the matched HubSpot contact already belongs to a company (keeps that association)
• If not, it extracts the domain from the contact's email, normalizes it (so john@mail.acme.co.uk becomes acme.co.uk), and searches HubSpot companies by domain
• It automatically skips free email providers like Gmail/Yahoo so you don't end up creating a "company" called Gmail
• If multiple companies match the same domain, it picks the most recently modified one (or flags it for review, your choice)

So ​@TJ B12 , for your CSM use case, they'd see all Intercom conversations sitting right there on the company record in HubSpot without having to click through individual contacts (it associates it both basically)

Available in both the Intercom and HubSpot marketplaces. Full disclosure I'm the one building it. (search Google for Interhubz or look up 'HubSpot Integration' in the Intercom App Store)