We have integrated Intercom with Salesforce. We now like to send smart messages through Intercom based on updated dialogue and data from Salesforce, but it looks to us that it does sync both ways?

Hey HSollie 👋 The Salesforce app syncs only mapped data from the settings section of the app Intercom -> Salesforce.And it only syncs the following from Salesforce -> Intercom:SALESFORCE_STATUS - the status of the lead (e.g. ‘open’, ‘contacted’)SALESFORCE_TITLE (job title) - the job title of the lead/contactSALESFORCE_OWNER_ID - the ID of the Salesforce user assigned as the owner of a lead/contact in SalesforceSALESFORCE_OWNER_NAME - the name of the Salesforce user assigned as the owner of a lead/contact in Salesforce (note this may not necessarily be a user in Intercom)SALESFORCE_OWNER_EMAIL - the email of the Salesforce user assigned as the owner of a lead/contact in SalesforceSALESFORCE_OWNER_ROLE - the role/job title of the lead/contact's owner in SalesforceSALESFORCE_ID - the ID of the lead/contact in SalesforceSALESFORCE_OBJECT_TYPE - whether it is a lead or contactLet me know if that helps 😊

Thanks for your reply Lisa. So what this means is that we can send messages to an audience based these "people data" but not any "company data"?

Does data from Salesforce sync with Intercom through the Salesforce app?

Does data from Salesforce sync with Intercom through the Salesforce app? | Community

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