Hey there 
Our native Jira for Tickets app allows you to seamlessly integrate Intercom Tickets and Jira issues for more efficient communication while reducing the need to switch between tools 
Once you've installed and set up the app customers will continue to interact with your support team through Intercom. However, any tickets they raise, or your teammates raise for them, will now be automatically converted to Jira issues 
Additionally, your teammates will be able to view and manage Jira issues directly from the Help Desk, reducing the need to to switch between Intercom and Jira.
You'll find more on this in this article from our Help Center 
Hope this helps!
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