Emmanuel Katto Dubai : How do you manage the connection between Jira issues and Intercom tickets?

Question

Hello everyone,I’m Emmanuel Katto from Dubai, United Arab Emirates curious about how you manage the connection between Jira issues and Intercom tickets. What methods or tools do you use to keep track of both?If you have any strategies or insights to share, I’d love to hear your suggestions!Thanks!RegardsEmmanuel Katto

Emilygav · Accepted Answer

Hey there ​@emmanuelkatto24and greetings from Dublin! Emily here from Support Engineering 👋🏼Our native Jira for Tickets app allows you to seamlessly integrate Intercom Tickets and Jira issues for more efficient communication while reducing the need to switch between tools 😎Once you've installed and set up the app customers will continue to interact with your support team through Intercom. However, any tickets they raise, or your teammates raise for them, will now be automatically converted to Jira issues🎉Additionally, your teammates will be able to view and manage Jira issues directly from the Help Desk, reducing the need to to switch between Intercom and Jira.You'll find more on this in this article from our Help Center 👈🏼Hope this helps!

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