Hello everyone,
I’m Emmanuel Katto from Dubai, looking for advice on how to effectively organize and manage the relationship between Jira issues and Intercom tickets. What strategies or tools do you use to keep everything aligned and ensure visibility?
If anyone has tips or best practices to share, I would really appreciate your suggestions!
Thanks!
Regards
Emmanuel Katto
Hi 
.
Just a quick question, are you already using our native Jira integration?
The Jira for Tickets app allows you to seamlessly integrate Intercom Tickets and Jira issues for more efficient communication while reducing the need to switch between tools.
Once you've installed and set up the app customers will continue to interact with your support team through Intercom. However, any tickets they raise, or your teammates raise for them, will now be automatically converted to Jira issues.
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