We use Hubspot as our CRM and have integrated it with our Intercom account. We have automatic content creation enabled and have allowed Intercom to access our Hubspot tracking cookie. We are noticing in Hubspot that Intercom is logging an event to the contact record – [Contact Name] submitted Intercom Messenger. Intercom Messenger is a form...we didn't create this form and the contact didn't submit a message in the Intercom messenger. In addition, under this we see the message, "no properties added." What does this message mean? The contact was already created in Hubspot because they performed an action on our website. So, it isn't until they login to our application that they are registered in Intercom...is this message just a sync notification that they are now in Intercom? Any help is appreciated!

I did! Thanks for circling back, @eric f11.

Hey @autumn! I suspect this is a default value for leads that are passed to HubSpot after starting a conversation in the Messenger, but I'll double check this for you.

For the Hubspot integration, what does it mean when a user "submitted the Intercom Messenger" form?

For the Hubspot integration, what does it mean when a user "submitted the Intercom Messenger" form? | Community

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