Hey @autumn​! I suspect this is a default value for leads that are passed to HubSpot after starting a conversation in the Messenger, but I'll double check this for you.

Thanks, Eric! I actually reached out to support a day after posting this, still waiting to hear back.

However, most of the users that have this associated with their Hubspot profile haven't started a conversation in Messenger. From initial research, I'm wondering if this is happening because the contact is being recorded in Hubspot first when they perform a specific action on our website (view a page, complete a landing page form, etc). When they finally login to our product, that's when they register in Intercom and I believe that odd "form submission" is Intercom's way of syncing the data across apps? Just a guess, though!

Hey @autumn​, I see from your chat with our Support team that they flagged that this may have been due to a configuration on you and your team's part. Were you able to get to the bottom of this?

I did! Thanks for circling back, @eric f11​.

Awesome! Can I ask you what the cause/solution was, if that's OK? Just so we can share the solution for any Connectors who might experience a similar issue in future.

Was there any followup to this?

Hey @aaron b11​, this was an issue on @autumn​ and their team's part, they'd be best placed to advise you!

Hi @autumn​ Thanks for raising this question - my team is also having a similar issue and we are having trouble understanding it's purpose. Do you mind shining some light on what in your team's setup led to the creation of this form? Did you find out the purpose of this form? Thank you in advance!

@autumn​  Hi! Would love to hear what was the problem... I'm having the same issue :(